This company is dreadful. They over inflate house prices and tell lies. They choose whom they wish to sell houses to, and persuade people they have to pay more than a house is worth by suggesting others have offered higher Don't use

Back to 2007, I was trying to buy one property from this agent. the price was £75k. I gave offer at asking price. then the girl called me to ask increase offer as there is another offer higher than mine. I then increase to £78K. the girl called again ask to increase. I said NO. Now when I look back house price. I just fund this house was sold in £74.995 as asking price. So never sold house through this agent.

Seemed great to start off with but on completion turned out to have completely lied to us about the sale of our house. We were very out of pocket. Only discovered this from the buyers... They basically wanted the sale of the house - didn't care how they got it (to the detriment to us the clients). Very poor.

They are awful and unhelpful. They let themselves into your property without you permision, they are rude. They are expensive, and I will never rent from them again. Don't go with Clark and Davidson, and don't move to Stella Nova!

This company is awful. The house provided was fine, however the staff cause so much confrontation. They claim to be "client orientated" yet jump at any opportunity to be aggressive. Please do not make the same mistake I made!

Our bungalow has just been sold very quickly through Michael Graham.We received excellent service by all the staff. Thanks to all. Highly recommended.

Absolutely awful

Without a doubt the worst estate agent I have ever had to deal with. Rude, unprofessional, unhelpful and downright liars. I have been shouted at and sworn at by a company director for refusing to pay for repairs they never carried out. Left the contract early due to their breaching it and had to spend a considerable amount of time and money looking into legal options. I would advise everyone to avoid this bunch of cowboys.

Terrible experience. Sold an investment property and they clearly has a customer they wanted to sell too and encouraged us to take £5k less than asking as that's all we could get. Another customer tried to view and they refused to let them. When they insisted they spent the enstire time trying to convince us to sell to the first couple. The second couple paid £2.5k more than asking in the end despite this company trying to prevent it. They then took £200 more than we had agreed in fees direct from the solicitor and are refusing to refund.

I used them to let and manage a property on my behalf and found them to be low cost but extremely poor in terms of service. I have had to chase them for rent payments, had rubbish left at my property when tenants have moved out, had tenants do a runner on me without paying and no end of admin problems. I used them for a number of years but have finally sacked them and will never use them again. Decided I may as well manage the property myself as that is what I have effectively been doing!

This company makes things so difficult from phoning for informaation to trying to apply for a house! They say moving house is a stressful time and in my experience bakwell and horner have made it even more unbearable!

THESE PEOPLE ARE NOT ESTATE AGENTS, BUT A BUNCH OF CON ARTISTS WHO WILL LIE AND DECEIVE CUSTOMERS.

A bunch of con artists, chancers and rip off merchants. Following my fathers' untimely death following a fishing accident in 2005, Astins were the first estate agents that were called when my mother decided to sell the house (a 2/4 bedroomed end terrace). The represantative came round and offered her £90,000, when a 2 bedroom flat at the end of the next terrace was for sale at £87,000. He was most upset when the offer was not accepted and told her that was what the property worth. My mother called another estate agents in Whitby who choked. They said the property was worth at least £124,000 which was what it sold for! Do not trust Astins to sell a shoebox!